- We ship all items from Penang, Malaysia unless stated otherwise.
- We only ship within Malaysia including Sabah and Sarawak.
- We will ship out your order within 1 working day upon order confirmation using our selected courier services. However, the delivery duration of the courier provider is beyond our control and it usually takes around 2-5 days depending on the distance. Once we send out the item, we will provide you with the tracking number to track the progress of the delivery.
- Before we send out the item, we will take proper care of the item by packing it with sufficient protection using bubble wraps and carton boxes.
- We calculate the shipping cost based on the package weight using the following estimated rates and our website will show it during the checkout process.
- We reserve the right to amend the final shipping cost due to fluctuating rate and inconsistency between actual weight and volumetric weight.
Shipping Rates (Estimated)
Within Peninsular Malaysia:
- First 5kg: RM8
- Additional 0.5kg: RM0.70
To East Malaysia (Sabah & Sarawak):
- Up to 1kg: RM14
- Up to 3kg: RM25
- Up to 5kg: RM31
- Up to 10kg: RM70
- Up to 15kg: RM95
- Up to 20kg: RM120
- Up to 25kg: RM145
- Up to 30kg: RM170
- We provide the self-pickup option for customers in Penang and the pickup points will be in the Butterworth area. If customers in Penang can pick up the item in Butterworth, you may select the self-pickup option during checkout.
- Our pickup time frame is between 11 am to 9 pm from Monday to Sunday.
- Upon completion of payment, please wait for us to set an appointment with you to confirm the time and venue of your convenience for the pickup.
- The customer must provide the full name and NRIC number of the person intending to collect the product. Our salesperson will verify this during collection.
- Our turnaround time is 2-4 hours for the direct bank-in and 4-48 hours for payment via PayPal.
- For PayPal payment, the bigger the amount, the longer time is needed for verification.
- We do not require the customer to bring any documents during collecting the item except for NRIC (Identity card). If the person name and NRIC number are not the same with the provided name and NRIC number during the online order, we have the right not to allow the self collect to occur.